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How do I report a bug or technical issue on the platform?

To report a bug or technical issue on Envīveo, please visit enviveo.com/support. You can reach out to us via email or phone—just be sure to include detailed information about the problem so we can assist you promptly.

If you encounter a bug or technical issue on the Envīveo platform, please report it promptly so we can resolve it as quickly as possible. Follow these simple steps to ensure your report includes all the necessary information for our support team.

1. Visit the Support Page:
Start by going to enviveo.com/support, where you’ll find all available help resources and contact options.

2. Contact Support:

  • Email: Send a detailed description of the issue to client-support@enviveo.com.

  • Phone: Call +1 (803) 368-4836 during business hours to speak directly with a support representative.

3. Provide Detailed Information:
To help us understand and replicate the problem, please include:

  • A clear explanation of the issue, including what you were doing and where it happened on the platform.

  • The exact steps you took before the problem occurred.

  • Screenshots or videos that illustrate the issue, if possible.

  • Your device details, including the operating system and browser version.

Providing comprehensive information allows our technical team to diagnose the problem faster and deliver a solution sooner. We appreciate your cooperation and patience as we work to enhance your Envīveo experience. For further assistance, don’t hesitate to reach out via our support channels.